The t1 internet service has been around for over 40 years but never have there been so many "flavors" available. The number of providers has jumped since deregulation in 1996 from a few dozen to several thousand. As the telecom shakedown that began in 2001 continues many of these comapnies are trying to stay afloat by capturing as many customers as possible with inexpensive products they claim to be T1. Don't be fooled!

Many of the desperate companies are putting together inferior products they claim are T1 products. Be leary of products with the funny titles like "burstable" and "reach". These products are oversubscribed much like a DSL product. This means the provider put's a singled T1 connnection in a CO (Central Office) and sells T1 connections to 3 or 4 customers hoping they don't all use the service at the same time. True T1 access means dedicated access to the internet and you always have access to 1.54Mbps.

Make sure your T1 product is a "clearchannel" product and is not shared with other users. Also be sure you have an SLA or Service Level Agreement from your provider. A SLA will specify the access you will receive and the penaly the service provider will pay if they do not provide such service. If you need help establishing the proper SLA seek the help of a professional if you don't have one in house. It's much better to pay a small fee up front than to enter a long term contract with an inferior carrier. You can also get professional assistance free of charge by simply contacting one fo the many T1 brokers on the internet.

Telecommunications contracts can be much like a marriage and as we all know there are good and bad marriages. The fact is, when you enter into a telecommunications contract with a T1 provider for reasonalble amount of bandwidth or voice service you will have to enter into a long term contract. Telecommunications contracts for T1's and T3's typically range from 1 years to 3 years. Anything longer than a 3 year contract is usually only seen in very large applicatons like OC3 and OC12 or complex frame relay connections with many nodes. While the term of the contract will not be a problem if you have the right provider, the contract could prove extrememly burdomsome with the wrong provider.

We suggest using a broker to walk you through your options and show you the providers and services available. A broker or independent agent can help reduce the time it takes you to shop around for a T1 provider by asking you the questions once and searching through multiple providers to get the service that is right for you. The agent helps steer clear of the bias you will receive when speaking with one vendor as the agent will be paid no matter which service you choose. As the agent doesn't work with a specific provider like AT&T or Sprint, he or she will not push you in that direction if they are not right for you.

Remeber that the t1 provider you select will be your partner for quite some time so take caution in your decision. The worst part of being with a bad provider is the fact that it will affect your business. Dropped calls or an internet connection that goes down can be disastrous to a business. We found that the larger companies like AT&T and Sprint will release companies from long term contracts it if is shown that the voice or data T1 service was faulty on a regular basis, however the release from such a contract will not help recoup the damages of the lost calls and e-mails from the poor service. When shopping for a T1 provider we suggest using a broker and asking for referals from current customers to give you an indication of what you can expect.